Roadside Assistance FAQ
Roadside Assistance FAQ
Whether you're looking to browse our new inventory of Hyundai models or need to get your existing Hyundai serviced, our team is here to help you. With each new Hyundai, you have access to 24-hour Roadside Assistance, and our team at Stratford Hyundai in Stratford, Ontario, will help keep you going on the road ahead.
Each new Hyundai comes with the Hyundai Canada warranty coverage covering defective workmanship and materials that need to be repaired or replaced under normal use and regular maintenance. This coverage includes a comprehensive 5-year/100,000 km warranty and 5-year/unlimited-kilometre 24-hour Roadside Assistance coverage, among other covered systems. Contact us for more details on your warranty.
Regularly servicing your Hyundai vehicle at regular intervals can help keep it going for years to come. You can consult your owner's manual for the vehicle's maintenance schedule or contact us for more information on properly maintaining your vehicle. You can also schedule a service appointment before your visit to ensure that we're ready to service your vehicle promptly. In addition to standard maintenance and service, our team of professionals can handle repairs as well to get your Hyundai back on the road.
What is the Hyundai Roadside Assistance Program?
This program provides roadside assistance in the US and Canada. It operates 24 hours a day, 365 days a year. For 2014 model years and older, this coverage applies for up to 3-years.
What does Roadside Assistance cover?
This service provides you with towing services to the nearest Hyundai Dealership or Authorized Service Facility if your vehicle breaks down. You can also get roadside services such as a jump start, lock-out service, flat tire change, or gas delivery at no additional charge. It also provides you with a Trip Interruption Benefit.
What is the Trip Interruption Benefit?
If you have a breakdown over 100 kilometres away from your home, you may be able to get reimbursed for your expenses. The event has to be a warranty-covered mechanical disablement and can be used with overnight repairs. The limit for reimbursement is up to $300 per trip interruption and applies to meals, lodging, or alternate transportation.
What is the reimbursement process for the Roadside Assistance Trip Interruption Benefit?
Save your original receipts for eligible expenses such as lodging, meals, and alternative transportation. You will need to send this along with a letter of explanation to Club Auto, Roadside Services LTD., 60 Commerce Valley Dr. East, Thornhill, Ontario, L3T 7P9.